Policies

Thank you for your interest in Elurra Jewelry! We can’t wait as much as you for you to join our adventure so we will process your order and send it for shipping within 1-3 days. If we anticipate a delay in your order, we will notify you via email as soon as possible.  

 

We also understand that not every piece is right for every adventure. If you must return an item please email us at elurrajewelry@gmail.comwithin 20 days from the purchase. Please return your unworn piece in original packaging. Any custom or sales discounts greater than 25% are not returnable.

 

In the rare instance that an item arrives damaged or is faulty within the first week of use please notify us at elurrajewelry@gmail.com within 7 days of goods in question and send us a photo with a description of whats wrong. We will we assess the damage and will ship you a replacement piece for free if warranted. However, we are not responsible for any damage due to excessive force on the pendants or if you accidentally machine wash it.

Thank you for your patience!